Returns

Our returns policy is quite simple really and is intended to give you confidence when shopping with OneOutdoors.co.uk whether that is directly online or over the phone.

Your rights

As a consumer you have certain rights and one of those is that after you have purchased something and you then have a complaint it is the the seller of the goods, not the manufacturer, who must sort it out. So, if you have a problem with anything you have bought from OneOutdoors.co.uk (or the equivalent 1outdoors.co.uk) then you should contact us on email or telephone:

email: info@oneoutdoors.co.uk

phone: 020 8133 6103

This document (a PDF from the Office of Fair Trading web site) describes your rights as a general consumer. To view the document you will need the Adobe Reader which is available here.

Your rights when shopping from home

When you shop on the high street your rights are as described above but when you shop from home, weather that be on the internet, over the phone or through Digital TV, your are even more protected under The Consumer Protection (Distance Selling) Regulations which gives you special rights and you still have your normal statutory rights, in summary these extra rights are:

When shopping from home you additionally have the right to:

::clear information before placing an order
:: written information about a purchase
:: a 'cooling off' period during which an order can be cancelled without any reason and a full refund made
:: a full refund if goods or services are not provided by an agreed date or within 30 days of placing an order if no date was agreed
:: protection against credit card fraud.

These pages on the Office of Fair Trading web site detail your rights when shopping from home and this PDF is the same information just in a downloadable format.

So, what does this mean to you when shopping OneOutdoors.co.uk

Well, you now know that you are well protected when shopping from home. We would just like to add that we would like you to be absolutely completely satisfied with anything you purchase from OneOutdoors.co.uk and therefore invite you to contact us with any query you have about any of your purchases. We offer:

::Full refunds on anything you order and then choose not to keep, for any reason such as wrong size or wrong colour or it just wasn't what you were expecting. All we ask is that the tags are still on the product, that the product has not been damaged in anyway and that it has not been used for anything other than trying on. We suggest that anything you decide to return is packaged well and sent at least by Royal Mail Recorded Signed For delivery. You don't just get 7 days, or 30 days you get as long as you need up to 1 full year to return the product as just described and receive a full refund.

::We try our best to check every product, before it is posted out, for any defects. If you receive an item that is damaged, has signs of poor workmanship or even after using the product for it's intended purpose it doesn't perform as it is supposed to or it fails in someway then please just let us know. We will give you a full refund and we will pay for the stuff to be sent back to us and we will try to compensate you in some way for any inconvenience caused.

::If you are unhappy in any way please contact us: email - info@oneoutdoors.co.uk or phone - 020 8133 6103

We hope you enjoy shopping on OneOutdoors.co.uk and if you have any comments, good or bad, we would like to hear about them

Happy Shopping,

James
OneOutdoors.co.uk

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Shopping with us is safe At OneOutdoors we take many measures to preserve your privacy and prevent fraud Any personal information you give us is kept private and conifidential and not shared with others. For details, see our privacy policy Our web site is hosted by Fasthosts at its secure data centre. Information you send over the internet is protected by security certified by Verisign. Credit card transactions are handled by Protx or PayPal, both of which apply several fraud prevention methods.